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In a design review, 2 or more expert usability analysts use and inspect your product while evaluating it in light of accepted usability principles in order to identify potential usability problems. (A design review is also called a "heuristic evaluation.")
"A single evaluator typically finds . . . about a third of the lurking problems . . . But different evaluators find different problems." (Landauer, The Trouble With Computers)

We meet with you to learn about your product and define the goals of the review
Two or more of our analysts use your product and document instances where it conforms to or violates accepted principles of usability and interface design. These evaluations are conducted independently, so the analysts do not bias each other.
The independent evaluators meet to integrate their findings
We prepare a report detailing our findings
We present our findings to you and discuss the implications of the findings with your product developers

You will receive a written report and and in-person presentation containing an organized list of problems users might experience with the product. For each problem, you will receive:

a verbal/textual description of the problem, plus an image if needed
an explanation of what caused the problem and what usability principle was violated
a rating of the severity and impact of the problem
a recommended interface design solution

The written report will be a multimedia document (using text and graphics) delivered via CD-ROM or the internet.

Gugerty Usability Services